FAQ

Q
What are your payment terms?
A
"For large orders, we offer the option of T/T (Telegraphic Transfer) and L/C (Letter of Credit) at sight. A standard payment term is 30% deposit in advance, with the remaining 70% balance due before shipment. For smaller orders, we accept payment via credit card or PayPal."
Q
"Could you please provide information about your sample policy?"
A
"We can provide samples for you, however, customers are responsible for covering both the sample cost and the courier fees. The sample fee will be refunded upon placement of a mass order."
Q
How long does it take to receive the sample?
A
The proofing time is typically 2-7 days, depending on the customized style.
Q
Does your company support OEM or ODM?
A
Yes, we support both OEM and ODM orders.
Q
Do you provide true wholesale prices for your items?
A
Yes, we provide genuine wholesale prices. Please send your requirements and quantities to us via email to obtain a wholesale quote. We are committed to ensuring fair and reasonable pricing and establishing long-term partnerships with our customers.
Q
What is the shipping method?
A
Our company offers various shipping methods to accommodate different needs and preferences. We commonly utilize international courier services such as DHL, FedEx, and UPS for fast and reliable delivery. Additionally, for larger orders or bulk shipments, we can arrange sea freight or air freight to ensure cost-effectiveness and timely delivery. The specific shipping method will depend on factors such as order size, destination, and customer preferences. Rest assured, we are committed to selecting the most efficient and cost-effective shipping method for each order to ensure a smooth and satisfactory delivery experience.
Q
How long does an order take?
A
After you pay the deposit, we will commence production promptly. The production duration typically spans from 20 to 45 days, with an additional 2 days allocated for quality inspection. Subsequently, it takes approximately 20 to 35 days for the goods to reach their destination country from China.
The entire process usually spans from 6 to 12 weeks, contingent upon factors such as order size, product complexity, and chosen transportation methods. We are committed to ensuring punctual delivery and will maintain transparent communication with you throughout the process, allowing you to manage your inventory and sales plans effectively. In the event of any developments or alterations, we will promptly inform you.
Q
Regarding glitter powder, how many sizes do you offer?
A
1/500" (0.002" )、1/360" (0.003" )、1/256" (0.004" )、1/170" (0.006" )、1/128" (0.008" )、1/96" (0.010" )、1/64" (0.015" )、1/40" (0.025" )、1/32" (0.030" )、1/24" (0.040" )、1/16" (0.060" )、1/12" (0.080" )、1/10" (0.1" )、1/8" (0.125" )、1/6" (0.16" )、1/4" (0.25" )
Q
Regarding glitter powder, how many shapes do you provide?
A
Regarding glitter, we offer a variety of shapes, including but not limited to: square, circle, star, heart, crescent, square, hexagon, strip, prism, etc. We can also customize special shapes (e.g. flowers, animals, letters) according to customer needs. If you have any specific shape needs, please feel free to contact us and we will be happy to help and support you
Q
Does every vehicle get inspected before they are shipped to me?
A
Yes. Every vehicle we sell must go through rigorous inspection before we load them onto Container(or Ro-RO vessel, depending on the situation). The inspection report will be provided on request.
Q
When will my vehicle be shipped?
A
The exact date of departure depend on the available shipping schedule. Normally we can confirm the estimated shipping departure and arrival date within 3-5days after an order is confirmed. We will advise shipment details once cars are shipped on board, and send all necessary shipping documents to customers immediately.
Q
What is the information required for booking shipment?
A
There are 3 information required:
Consignee and its address: This is the information of the company or person shown on the shipping documents and this is the person who will receive the vehicles.
Notify Party: The information of the contact person at the port of delivery. This is your importing customs agent in most cases.
Courier Address : Where shipping documents will be sent to.
Q
What are the documents required for shipment?
A
Original Bill of Lading, Packing list, Commercial invoice, Certificate of origin, and other documents if required additionally.
Q
How long does the shipment take?
A
It depends on several factors: Shipping method(Container or Ro-Ro vessel),Physical distance from POL(Port of Loading)to POD(Port of Discharge), etc. Normally the sailing time from China is approximately 10-20days for Asian and Australian countries; 25-35days for the rest countries; could be 35-45days for some distant African and South American countries.
Q
What is the customs clearance process?
A
Once the vehicle arrives at the port, it will be your responsibility to conduct customs clearance. If you are not in a position to clear the vehicle personally, you can hire a local agent to perform customs clearance. Please contact your local customs agent for the necessary steps to be followed well in advance of the arrival of the vehicle. If you do not know the agent, please contact us, and we will provide a list of our preferred agents.
Q
What will I have to pay once I receive the vehicle?
A
Upon receiving the vehicle you will have to pay port clearing costs, import duties and taxes, and any additional fees requested by your government to clear the vehicle. Please consult with local authorities or a customs agent for more details.
Q
What logistics ways can work for shipment?
A
we can ship by various transportation tools.
(1)for our main shipment, the vehicles will be shipped by container OR roro/bulk shipment.
(2)for inland neighborhood countries of china, we can send vehicles by road or railway.
(3)for spare parts in urgent demand, we can send it by courier service,such as dhl, tnt, ups or fedex.
Q
What is "RO-RO" shipment?
A
Shipment by Ro-Ro (Roll on - Roll off) refers to shipment done with vessels where the vehicles are loaded and unloaded by driving them into and out of the ship, all vehicles are secured in their respective bays and are isolated from the elements during the sea passage. Such shipment is usually speedier and cheaper than container shipments. Ro-Ro shipments may not be available for some special or small destination ports.
Q
What is "Container shipment"?
A
During container shipment, vehicles are loaded and fixed in a container (a big metal box of standard size of 20feet or 40feet long). Shipment by container is very safe and covers almost all ocean ports in the world. It is usually more expensive than Ro-Ro shipment.
Q
What is "Vanning"?
A
"Vanning" is the process of professionally loading and securing in place the vehicles inside a container to avoid damages in case of rough weather conditions during the transportation on the vessel.
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